Customer Service Representative | US Account | Davao | Weekends Off | Up to PHP28K

Earn Up to PHP 28K with 3+ Years of US Customer Service Experience

Strong customer service professionals with US account experience are essential to keeping property operations efficient and responsive. The Customer Service Representative ensures seamless communication, accurate records, and timely resolutions. This role supports large-scale US property portfolios while offering a long-term global career with Emapta, designed for top 1% talent.

Job Overview

Employment type: Full time

Shift: Night shift, Weekends Off

Work setup: Onsite, Davao City

Salary: PHP 25,000 - PHP 28,000

Exciting Perks Await!

• Competitive Salary Package
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Prime office location in Davao (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati)
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Minimum of 3 years of experience as a Customer Service Representative supporting US-based clients
• Amenable to working night shift onsite with a flexible schedule
• Excellent English communication skills, both written and verbal
• Strong proficiency in web-based tools and applications, including Google Workspace
• Strong organizational, multitasking, and time management skills
• Clear and proactive communication, with the confidence to raise questions and concerns appropriately
• High attention to detail, with the ability to work independently with minimal supervision

Your Daily Tasks

• Serve as the first point of contact, handling inquiries via phone and email with professionalism and accuracy
• Respond to internal and external queries, ensuring clear and timely communication
• Manage and update service tickets using platforms such as Zendesk and Vantaca
• Maintain and update billing records, including payment setup and processing
• Prepare and manage spreadsheets, reports, and online records with high accuracy
• Perform data entry and ensure all information is complete and up to date
• Organize, track, and maintain documents across systems such as Buildium, Propertyware, and Google Drive
• Prepare and process documents for digital signing using tools like DocuSign

Welcome to Emapta Philippines!

Join a team that values camaraderie, excellence, and growth. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in 2026 Inspiring Workplaces Awards Asia, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.

Apply now and be part of the #EmaptaEra!